Customer Support

Rotorcraft Services Group prides itself on “Top-of-the-industry” customer service. We constantly strive to improve our continued commitment to quality of our products and services offered to our valuable customers.

RSG regularly surveys its customers for specific quality issues and feedback to identify areas needed for improvement of quality and performance, lowering maintenance requirements, and reducing warranty costs. We believe these traits are essential to deliver the best possible customer experience and to maintain our position as the helicopter industry’s leader in quality technical services.

Customer Support Documents

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Air Conditioning



Parts Manufacturing Authority

RSG Products PMA QMS Manual Rev 3


Air Conditioning & Video System

Terms and Conditions of Sale

Warranty Policy

Warranty Registration

Warranty Claim Request Form


Warranty Policy


We are in the process of revising our technical support and troubleshooting section of our website. We are excited to offer new and easy to use support options for our customers. Please check back soon for this feature!

In the meantime if you require technical assistance for your Air Conditioning System or Video system please contact us at:

Toll Free: 1-888-545-8371

Phone: (817) 624-6600

Fax: (817) 624-6603